Privacy Policy

1. Introduction

Vertex Trading E-Commerce LLC ("Vertex", "we", "us" or "our") respects your privacy and is committed to protecting the personal data of visitors to our website and clients who engage our software development, consulting and technology services (collectively, the "Services").

This Privacy Policy describes what information we collect, how we use it, who we share it with, and the choices and rights available to you. By using our website or Services, you agree to the practices described in this policy.

2. Information We Collect

We collect information in the following ways:

• Information you provide directly — such as your name, email address, company name, phone number and message content when you submit a contact form, request a quote, subscribe to our newsletter, or apply for a role with us.
• Information collected automatically — such as IP address, browser type, device information, pages visited, referring URLs and timestamps, collected through standard server logs and, where enabled, analytics tools.
• Information from client engagements — including project requirements, business data and technical information shared with us in the course of delivering contracted Services, handled under the terms of the applicable service agreement or non-disclosure agreement.
• Cookies and similar technologies — as described in our Cookie Policy.

3. How We Use Your Information

We use the information we collect to:

• Respond to inquiries, quote requests and support tickets;
• Deliver, maintain and improve our Services and website;
• Communicate with you about projects, updates, invoices and administrative matters;
• Send marketing communications where you have opted in, which you may unsubscribe from at any time;
• Comply with legal, regulatory, tax and accounting obligations, including obligations related to anti-money laundering (see our AML Policy) and client due diligence (see our KYC Policy);
• Detect, investigate and prevent fraud, security incidents and misuse of our website or Services.

4. Legal Basis for Processing

Where applicable data protection law requires a legal basis for processing (such as the EU/UK General Data Protection Regulation), we rely on one or more of the following: performance of a contract with you, our legitimate business interests (such as operating and securing our website and services), your consent (such as for marketing communications), and compliance with our legal obligations.

5. How We Share Information

We do not sell your personal data. We may share information with:

• Service providers who support our operations, such as hosting, email delivery, analytics and payment processing providers, under appropriate confidentiality and data protection terms;
• Professional advisors, including legal, accounting and compliance advisors, where necessary;
• Regulatory authorities, law enforcement or other third parties where required by law, or to protect our rights, property or safety, or that of our clients or the public;
• A successor entity in connection with a merger, acquisition or sale of assets, subject to the terms of this policy.

6. International Data Transfers

Vertex Trading E-Commerce LLC operates internationally, with offices and clients across multiple countries, including Uzbekistan, the United Kingdom and the United Arab Emirates. As a result, your information may be transferred to, stored and processed in countries other than your own. Where required, we use appropriate safeguards, such as standard contractual clauses, to protect information transferred internationally.

7. Data Retention

We retain personal data for as long as necessary to fulfill the purposes described in this policy, including to satisfy legal, accounting, tax and regulatory reporting requirements (such as those described in our AML and KYC policies), after which it is securely deleted or anonymized.

8. Data Security

We implement administrative, technical and physical safeguards designed to protect personal data against unauthorized access, alteration, disclosure or destruction, including encryption in transit, access controls, and regular security reviews. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you;
• Request correction of inaccurate or incomplete data;
• Request deletion of your data, subject to legal retention requirements;
• Object to or restrict certain processing;
• Request a portable copy of your data;
• Withdraw consent at any time where processing is based on consent.

10. Children's Privacy

Our website and Services are intended for businesses and individuals over the age of 18. We do not knowingly collect personal data from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational or regulatory reasons. The "Last updated" date at the top of this page indicates when this policy was last revised. Material changes will be communicated through the website or, where appropriate, directly to clients.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise any of your rights, please contact us at info@vertextradingsllc.com or write to us at our head office: Navbahor MFY, Yog'du Ko'chasi 38, Urganch, Khorezm Region, Uzbekistan.